Subprocessors

To run its AI agents (voice calls, WhatsApp, website chat, SMS and email) and its Rep Parallel Dialer, AIforge Tech Private Limited (operating as Finn) runs its own models on its own infrastructure (shown as “Finn” below) and engages the third-party subprocessors listed below. Each processes personal data under its written data processing terms with Finn, and only to provide the function listed. Stored data rests in the region agreed for your workspace (India by default); Rep Parallel Dialer recordings rest with our telephony provider and error logs with our monitoring provider, in the locations listed below. Enterprise customers can request additional commitments, such as zero data retention or in-region processing, as part of their agreement. Each call or conversation uses only the vendors in its agent’s configuration; the list below is the complete set a configuration can draw from.

Notes

• Finn’s own AI models run on Finn-operated infrastructure in your workspace region. Data they process is not sent to the models’ developers.
• Telephony providers listed above connect calls and messages. The downstream networks they route traffic over carry it in transit only and are not Finn subprocessors.
• Our chat inbox is self-hosted on Finn-operated infrastructure. No conversation data goes to the software’s maker.
• Rep Parallel Dialer recordings are stored by the telephony provider (Plivo) and error logs by the monitoring provider (Sentry), in the locations shown for those rows.
• When you connect your own WhatsApp Business account, CRM, calendar or other integration, that provider processes the data under your own agreement with it.
• Where data is processed outside your workspace region, the transfer is covered by appropriate safeguards, such as the Standard Contractual Clauses, as set out in our Data Processing Addendum.
• Exact processing locations for any subprocessor are available on request. For Enterprise customers, the subprocessor schedule in your agreement takes precedence over this page.

Changes to this list

We update this page when we add or remove a subprocessor and give at least 14 days’ notice of any new one. To subscribe to notices, object to a change or ask a question, contact [email protected].